Company: Torres & Co. Lending LLC
NMLS ID: 2736702
Torres & Co. Lending LLC is committed to providing exceptional service to every client. If at any time you have a concern, issue, or complaint regarding our services, we want you to know that we take these matters seriously and have established a clear process for resolution.
Our Commitment
- Every complaint will be acknowledged, reviewed, and resolved in a timely, fair, and professional manner.
- We strive for transparency and accountability in addressing all client concerns.
- Our goal is to resolve issues internally whenever possible, while also ensuring compliance with applicable state and federal regulations.
How to Submit a Complaint
You may submit a complaint using any of the following methods:
By Email: info@torresnc.com
By Phone: 305-440-1507
By Mail: Torres & Co. Lending LLC
3903 Northdale Blvd. #100e
Northdale, FL 33624
Please include:
- Your name and contact information
- The nature of your concern
- Any relevant dates, loan application numbers, or supporting documentation
Complaint Resolution Process
- Acknowledgement: We will acknowledge receipt of your complaint within 5 business days.
- Investigation: A member of our management team will review the issue, gather necessary documentation, and investigate all facts.
- Response: You will receive a written or verbal response within 30 calendar days of receipt, explaining the outcome and any actions taken.
- Escalation: If you are not satisfied with the resolution, you may request an internal escalation for further review by senior management.
Regulatory Contacts
If you believe your complaint has not been resolved to your satisfaction, you may also contact the appropriate state regulator or federal agency:
- Consumer Financial Protection Bureau (CFPB): Submit a Complaint
- Florida Office of Financial Regulation: OFR Consumer Resources
- Kentucky Department of Financial Institutions: DFI Consumer Protection
Non-Retaliation Policy
Torres & Co. Lending strictly prohibits retaliation against any individual who submits a complaint in good faith.
Updates
This Complaint / Issue Resolution Notice is effective as of June 10, 2025 and will be updated as regulations or company procedures change.
⚖️ Legal Note: This Privacy Policy is designed to provide full compliance coverage for a mortgage brokerage website and includes references to federal and state requirements, GLBA compliance, and online consumer rights.
